Making your research happen
At Isogen, we approach challenges in life sciences with curiosity. We believe that, if we dig deep enough and keep an open mind, we can find the right solution. By providing you with reliable, high-quality technology and guiding you in its use, we help you craft innovations that push the life sciences field forward. Making your research happen—that is what we’re committed to.
What to expect from our unique service
However, this is not the only way in which our focus on great service shines through. During your entire journey with us, our commitment to our customers is evident. Here’s what to expect when you partner with us:
- Inquire. After you’ve reached out to us, we start by meeting with you and your research team to learn about your aspirations, needs, and wishes. We provide critical input and advice when required.
- Test. Are you interested in one of our instruments? We give you the opportunity to test the machine thoroughly in your own laboratory. This allows you to get familiar with the instrument, assuring yourself of making the right choice before purchasing. One of our sales operatives will be present to help you install and calibrate the machine and answer any of your questions. All our sales operatives are highly educated and have laboratory experience themselves. As a result, they truly speak your language and can provide you with valuable input.
- Get started. After purchasing one of our instruments, your sales operative helps you set up and calibrate the machine in the lab. Would you like to connect with other scientific users of your instrument, to discuss experiences and ask questions? We’ll happily put you in touch with others who share the same need.
- Rely on support. Our extensive service remains available to you, up to years after purchasing your instrument. We offer tailor-made support throughout the entire lifespan of our products, guaranteeing you optimal performance and reliability. Our range of service contracts allows you to design your own service package, suited tothe needs and budget of your laboratory or research institute.




















